IT Helpdesk
The IT Helpdesk deals with desktop computing hardware and software installation and support. The Helpdesk Team is also responsible for providing staff training on both computer-based and web-based software programs.
Contact Helpdesk
Send e-mail to helpdesk@imsa.edu
Call or Walk-In to the ITS HelpDesk
Phone Number: 630-907-5995 or 5995 on campus (HelpDesk line)
After Hours, please leave a voicemail message
Hours: Monday through Friday, 7:30am – 4:30pm Central Time
Summer Hours (June 1 to first day of registration): 8:00am – 4:30pm Central Time
Location: B-205, 2nd Floor above TV Pit
Phone Help
For issues regarding IMSA phones, please contact helpdesk@imsa.edu
To move your phone from office to office, please contact helpdesk@imsa.edu
Student Computing Support (SCS) Helpdesk
Self-Service Webpage: Student Computing Resources
For assistance send email to helpdesk@imsa.edu
IT Engineering
The IT Engineering group works primarily behind the scenes to provide a myriad of services to the community, including the creation and operation of core IT services for the IMSA community (email, web, file storage, printing, databases, directory services, etc.); creation and operation of secure, reliable and robust systems; installation and maintenance of IT infrastructure (servers, storage, network, etc.); design and maintenance of software tools; installation and operation of systems providing data to the IMSA community; and creation and maintenance of IT policies, standards and guidelines.
Standards and Guidelines
- Acceptable Use of IT Resources
- Account Retention Procedure
- Banners and System Monitoring
- Email, Internet and Social Networking Use
- Information Security
- Remote Access to IMSA
- Security Awareness
- Use and Enforcement of Strong Passwords
- Use of External Sites
- Network Honor Code
- Telecommunication Device Procedures for IMSA Employees
Please note: Employees must log into the Employee Portal to access cybersecurity-related content and training resources.
